Shipping policy
Last updated: December 28, 2024
At OKKYO, we strive to ensure your orders are delivered promptly and in perfect condition. Please read our shipping policy to understand how we process, ship, and handle your orders.
Processing Time
- Orders are typically processed within 3-5 business days after payment is received.
- Processing times may be longer during high-volume periods or holidays.
- You will receive an email confirmation with tracking information once your order is shipped.
Shipping Rates and Delivery Times
- Shipping rates are calculated at checkout based on your location and the weight of your order.
- Estimated delivery times are as follows:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
- Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs clearance for international orders.
International Shipping
- We offer international shipping to selected countries. Please check availability at checkout.
- Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Lost or Delayed Shipments
- If your order is delayed or missing, please contact us at info@okkyoapparel.com with your order details. We will work with the carrier to resolve the issue.
- We are not responsible for delays caused by carriers or customs processes.
Damaged Shipments
- If your order arrives damaged, please contact us within 14 days of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund as needed.
Changes to Shipping Address
- Please ensure your shipping address is correct at checkout. Address changes after an order has been placed may not be possible.
Contact Us
If you have any questions or concerns about our Shipping Policy, feel free to contact us at:
info@okkyoapparel.com