Refund policy

Last updated: December 28, 2024

Return and Refund Policy

At OKKYO, we want you to be completely satisfied with your purchase. If you're not happy with your item, we offer a 30-day return policy under the following conditions:

  1. Returns: You may return items within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, with tags still attached, and undamaged.

  2. Damaged, Defective, or Incorrect Items: If your item was damaged during shipping, defective, or you received the wrong product, please contact us within 14 days of receiving your order. We will resolve the issue by offering a replacement or refund at no additional shipping cost. 

  3. Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the return is received.

  4. How to Return: To initiate a return or report an issue, please contact our customer service team at Info@okkyoapparel.com with your order details and a description of the issue. We will guide you through the return or exchange process.

  5. Refund Process: Once we receive the returned item in its original condition, we will process your refund to the original payment method. Please note that shipping costs are non-refundable.

  6. Non-Returnable Items: Items marked as final sale, or items that have been worn or washed, are not eligible for returns or refunds.

Thank you for choosing OKKYO! If you have any questions or concerns, please don’t hesitate to contact us.